Webseite: personalbuero-u-herrmann.de
Branchen:
Andere
Beratung
Kundenservice
Support
Dutch speaking Service Desk Agent (m,f)
Start: asap
Working hours: 40 working hours a week, Monday to Friday – rotating shifts from 5:00 am to 9:00 pm + 1 Saturday per month;
DUTIES AND RESPONSIBILITIES:
- Communicate with customers using various channels and respond to their queries in timely and efficient manner
- Ensure customer satisfaction and provide professional customer support
- Support standard queries related to a banking products
- Develop an understanding of customer’s position and service delivery requirements to enable the delivery of unparalleled service
- Respond customer queries in line with SLA
- Know when to escalate the issue to other department or more senior representative
- Helpful and effective member of the team
- Take ownership of self-development
- Keep records of customer interactions, comments, and complaints, and in line with internal procedures
- Maintain and update all job-related administrative forms.
REQUIREMENTS:
- Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
- At least 6 months of proven work experience in same/similar role
- Knowledge of banking industry will be considered as an advantage
- Computer literatie with sound knowledge of Microsoft Office suite
- Excellent communication skills with ability to emphasize with the client
- Comfortable communicating using various channels (telephone, email, chat)
- Ability to work independently, while being team player at the same time
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Analytical mindset with great critical thinking skills and attention to detail
- Ability to work in shift rotation pattern (05 AM – 09 PM).
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Health and Life insurance
- Meal allowance.
Salary conditions are:
- 800€ base, if the person lives in the Lisbon metropolitan area;
- 705€ base, if the person works in Portugal, outside the Lisbon metropolitan area;
- 300€ language bonus;
- €40.59 Shift allowance;
- €6.85 per day food allowance (about €150 in a full month of food allowance)
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