• Full remote
  • APAC
  • Bewerbung ist abgeschlossen
Webseite: personalbuero-u-herrmann.de
Branchen:
Kundenservice

Customer Care Officer (m, f) Korean

DUTIES AND RESPONSIBILITIES:

  • Handle clients’ inquiries using various channels (live chat, email and telephone)
  • Respond to customers queries in timely and efficient manner
  • Perform personal clientele analysis and take actions as required
  • Manage clients’ inquiries appropriately and ensure that high level service is provided
  • Promote available products and services to the clients
  • Develop and maintain meaningful relationships both with potential and existing clients
  • Cooperate effectively with the other departments
  • Contribute to team effort by achieving targets (KPIs) set
  • Maintain and update all job-related administrative forms.

 

REQUIREMENTS:

  • Native/fluent in Korean, both oral and written. Fluent in English (at least B2 level)
  • Degree in Business or any related field
  • Computer literate with sound knowledge of Microsoft Office package
  • Previous Customer service experience from the financial services industry will be considered as an advantage
  • Excellent communication skills with the ability to negotiate and persuade
  • Comfortable communicating with the clients using various channels
  • Ability to multitask and maintain a high-level of organization
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations
  • Ability to work independently, while being team player at the same time.

 

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential.

 

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