Webseite: personalbuero-u-herrmann.de
Branchen:
Kundenservice
Support
Technical Support Expert (m,f) Payment Platform: German hybrid in Barcelona
Start: Mid December or later
DUTIES AND RESPONSIBILITIES:
- Interact with users through various channels (via email, phone, and chat)
- Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
- Troubleshoot technical questions including software, hardware, and logistic questions
- Escalate complex issues and provide context to the reason for the escalation.
REQUIREMENTS:
- Native/fluent in German, both oral and written. Fluent in English (at least C1 level)
- Previous experience in customer facing role (B2B or B2C)
- Prior experience in multi-channel customer support
- Excellent communication skills (both oral and written)
- Demonstrated ability to work through complex technical problems
- Strong attention to detail.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Referral program
- Relocation support
- Guidance and tools to reach your full potential.
- Salary 22.000 € gross/year
- Flight tickets + 600€ net financial support (reflected in your 2nd payslip)
- Start dates: 28/11, 12/12, 9/1. Referral Program: Permanent Contract /Hybrid working model in
- Barcelona/ Full time position (39h per week, Monday to Friday)/3 weeks of intense introduction training on Google Ads and specific sales training.
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