Customer Advisor (m,f ) Bikes or athletic shoes: Dutch
Start: 31st May
Position: Customer Advisor
Location: Remote/Work from home, Greece (on-site work available as well)
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
Project: Bikes:
Handle all incoming contacts from customers through various channels (phone, email and chat)
Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
Make sure that great levels of client service is delivered at all times and ensure a positive experience.
Projekt : Athletic Shoes:
Customer support and sales (cross sales- up sales)
- Sales orientation is really important and required / Full WFH / Training (2,5 Weeks)
REQUIREMENTS:
Project Bikes:
- C1 level of Dutch language, both oral and written
- Passionate about customers and customer service
- Problem-solving skills
- Upbeat and positive attitude
- Ability to cover night shifts on rotation with colleagues
- Ability to identify, apply and explain your product and/or service expertise with clarity.
- WFH requirement: Dedicated space for WFH office
• Internet requirements: Speedtest needed Only Fixed internet connections is allowed with the minimum Upload speed of 1.5 Mbps / 20Mbps Upload. Desktops should be connected with eathernet cables with the Internet box
Project: Athletic Shoes:
- Dutch C2
- Good command in English
- Good MS Office skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
Sales experience with ability to generate revenue with sales and upsell during interactions
OFFER:
- Excellent remuneration package
- Private medical insurance
- Unlimited contract
- Project Bikes: Netherlands: Mon to Fri, 08:30 – 17:30 CET (shift rotation)
- Bikes project: Salary: 1450 EUR / month +
- 15% monthly performance bonus Project bonus: 50€ monthly for Dutch
- ANNIVERSARY BONUS – Language – 500€ gross
- Project Athletic Shoes:
- Dutch : Monday-Friday 9h-22h
- Salary: 1450 EUR / month +
- 10% monthly performance bonus
