• Full remote
  • Portugal
  • Bewerbung ist abgeschlossen
Webseite: personalbuero-u-herrmann.de
Branchen:
Andere
Beratung
Kundenservice
Support

Dutch speaking Service Desk Agent (m,f)

Start: asap

Working hours: 40 working hours a week, Monday to Friday – rotating shifts from 5:00 am to 9:00 pm + 1 Saturday per month;

 

DUTIES AND RESPONSIBILITIES:

  • Communicate with customers using various channels and respond to their queries in timely and efficient manner
  • Ensure customer satisfaction and provide professional customer support
  • Support standard queries related to a banking products
  • Develop an understanding of customer’s position and service delivery requirements to enable the delivery of unparalleled service
  • Respond customer queries in line with SLA
  • Know when to escalate the issue to other department or more senior representative
  • Helpful and effective member of the team
  • Take ownership of self-development
  • Keep records of customer interactions, comments, and complaints, and in line with internal procedures
  • Maintain and update all job-related administrative forms.

 

REQUIREMENTS:

  • Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
  • At least 6 months of proven work experience in same/similar role
  • Knowledge of banking industry will be considered as an advantage
  • Computer literatie with sound knowledge of Microsoft Office suite
  • Excellent communication skills with ability to emphasize with the client
  • Comfortable communicating using various channels (telephone, email, chat)
  • Ability to work independently, while being team player at the same time
  • Ability to meet tight deadlines with minimum supervision and in timely manner
  • Analytical mindset with great critical thinking skills and attention to detail
  • Ability to work in shift rotation pattern (05 AM – 09 PM).

 

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Health and Life insurance
  • Meal allowance.

 

Salary conditions are:

  • 800€ base, if the person lives in the Lisbon metropolitan area;
  • 705€ base, if the person works in Portugal, outside the Lisbon metropolitan area;
  • 300€ language bonus;
  • €40.59 Shift allowance;
  • €6.85 per day food allowance (about €150 in a full month of food allowance)

 

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