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SAP Customer Engagement Specialist German, Dutch, Greek, Spanish or Italian

DUTIES AND RESPONSIBILITIES:

Support sales to delivery handover & customer onboarding to SAP Enterprise Cloud Services
Contribute to onboarding/transitioning customers to SAP Enterprise Cloud Services
Manage the overall service/project delivery
Support in de-escalations of critical customer situations
Contribute to customer release and maintenance activities

Support customers on technical requirements throughout their lifecycle
Execute and support problem management and continuous improvement
Contribute to the liaison with different SAP stakeholders to ensure customer success
Support in reviewing account status and analysing if account needs to be transitioned to another team
Ensure faster onboarding of associates: mandatory trainings documentation
Enable continuous refresher sessions on new topics.

 

REQUIREMENTS:

Native/fluent in Dutch, German, Greek, Italian or Spanish, both oral and written. Fluent in English (at least B2 level)
Technical expertise in SAP Basis area with minimum of 4+ years of experience

Good understanding & hands-on experience required in HANA database is a must (2+ years)
Experience in SAP Upgrade & Migration (OS/DB) is mandatory
Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape will be considered as an advantage
Working experience with any of hyper scaler (AWS/ Azure/ GCP) is mandatory
Degree in IT, Computer sciences or related field will be considered as an advantage
Ability to work independently, while being team player at the same time
Ability to meet tight deadlines with minimum supervision and in timely manner
Analytical mindset with great critical thinking skills and attention to detail.

 

BENEFITS:

Excellent remuneration package based on experience, skills and performance
Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential.
Health and Life insurance
Meal allowance.

 

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