• Full remote
  • Portugal (Remote)
  • Bewerbung ist abgeschlossen
Webseite: personalbuero-u-herrmann.de

Service Desk Agent (m, f) Dutch remote anywhere in Portugal

Start: asap

Contact: personalbuero.u.herrmann@gmx.de



  • Communicate with customers using various channels and respond to their queries in timely and efficient manner
  • Ensure customer satisfaction and provide professional customer support
  • Support standard queries related to a banking products
  • Develop an understanding of customer’s position and service delivery requirements to enable the delivery of unparalleled service
  • Respond customer queries in line with SLA
  • Know when to escalate the issue to other department or more senior representative
  • Helpful and effective member of the team
  • Take ownership of self-development
  • Keep records of customer interactions, comments, and complaints, and in line with internal procedures
  • Maintain and update all job-related administrative forms.



  • Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
  • At least 6 months of proven work experience in same/similar role
  • Knowledge of banking industry will be considered as an advantage
  • Computer literate with sound knowledge of Microsoft Office suite
  • Excellent communication skills with ability to emphasise with the client
  • Comfortable communicating using various channels (telephone, email, chat)
  • Ability to work independently, while being a team player at the same time
  • Ability to meet tight deadlines with minimum supervision and in timely manner
  • Analytical mindset with great critical thinking skills and attention to detail
  • Ability to work rotating shifts.



  • €1030 gross / month if out of Lisbon, €1100 gross / month if in Lisbon
  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Health and Life insurance
  • Meal allowance.


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