SaaS Account Manager (m,w,d) DACH

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Account Management

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SaaS Account Manager (m,w,d) DACH

Cultivate long-term relationships with DACH clients, implement retention strategies
Identify opportunities for upselling or cross-selling based on the evolving needs of DACH clients
Consistently meet or exceed personal and sales circle targets
Regularly update and maintain accurate sales forecasts, anticipating market changes and client needs to adjust strategies accordingly
Work across the business, but most closely with sales, marketing, consultancy and support circles
Oversee and manage the renewal process for DACH clients
Engage in price and terms negotiations
Stay abreast of our product enhancements, new features, and overall capabilities
Organise and lead client workshops or webinars to educate them on our latest offerings
Support junior team members on effective lead generation and qualification techniques
Proactively seek out training opportunities, workshops, or seminars that can elevate sales skills, product knowledge, or industry insights
Ensure that all sales administration in the CRM is updated with accuracy and adherence to best practices
Directly report to the Territory Manager, DACH.

At least 2 years experience in account management in a SaaS environment, especially within the DACH region
Fluency in German and English
Demonstrated track record of achieving sales targets and client retention rates
Exceptional communication, presentation, and negotiation skills
Strong analytical skills with a knack for identifying potential opportunities and challenges
Ability to work in a fast-paced environment, juggling multiple priorities
Ability to work collaboratively with internal teams
Results-driven and customer-focused approach
Experience with CRM software and business application management
Proficiency in Google Suite and Microsoft Office, particularly Excel
The ability to work independently yet also team-oriented
The right to live and work and be resident in the UK or the Republic of Ireland
Ability to work productively in a remote-first environment
Willingness to co-locate in our Belfast Hub from time to time.