• Half remote
  • Barcelona
  • Bewerbung ist abgeschlossen
Webseite: personalbuero-u-herrmann.de

Technical Support Expert (m,f) Payment Platform: German hybrid in Barcelona

Start: Mid December or later


  • Interact with users through various channels (via email, phone, and chat)
  • Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
  • Troubleshoot technical questions including software, hardware, and logistic questions
  • Escalate complex issues and provide context to the reason for the escalation.



  • Native/fluent in German, both oral and written. Fluent in English (at least C1 level)
  • Previous experience in customer facing role (B2B or B2C)
  • Prior experience in multi-channel customer support
  • Excellent communication skills (both oral and written)
  • Demonstrated ability to work through complex technical problems
  • Strong attention to detail.



  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Referral program
  • Relocation support
  • Guidance and tools to reach your full potential.
  • Salary 22.000 € gross/year
  • Flight tickets + 600€ net financial support (reflected in your 2nd payslip)
  • Start dates: 28/11, 12/12, 9/1. Referral Program: Permanent Contract /Hybrid working model in
  • Barcelona/ Full time position (39h per week, Monday to Friday)/3 weeks of intense introduction training on Google Ads and specific sales training.


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