SAP Customer Engagement Specialist (m,f) German or Italian
DUTIES AND RESPONSIBILITIES:
Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
Contributing to onboarding/transitioning customers to SAP Enterprise Cloud Services
Orchestrating the overall service/project delivery according to planned scope, budget, and milestones
Supporting in de-escalations of critical customer situations
Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
Contributing to customer release and maintenance activities
Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise
Executing and supporting problem management and continuous improvement
Contributing to the liaison with different SAP stakeholders, to ensure customer success
Supporting in reviewing account status and analysing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
Systematic and faster onboarding of associates.
REQUIREMENTS:
Native/fluent in German or Italian, both oral and written. Fluent in English (at least B2 level)
3+ years’ experience with multi-national software/IT organizations.
3+ years of S/4HANA & HANA database hands on experience is required
2+ Cloud hands on experience is desirable
Good hands-on experience in SAP Basis area (architecture, performance tuning etc.)
Good understanding & hands-on experience required in HANA database.
Knowledge about SAP Upgrade & Migration (OS/DB) process is required.
Experience in SaaS product integration with SAP Landscape will be considered as an advantage
Degree in IT, Computer sciences or related field will be considered as an advantage
Ability to work independently, while being team player at the same time
Ability to meet tight deadlines with minimum supervision and in timely manner
Analytical mindset with great critical thinking skills and attention to detail.
BENEFITS:
Excellent remuneration package based on experience, skills and performance
Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential.
Health and Life insurance
Meal allowance.
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