Technical Customer Support Advisor (m,f) Danish: Wireless speakers
DUTIES AND RESPONSIBILITIES:
Communicate with customers using various channels
Respond to customers queries in timely and efficient manner
Ensure customer satisfaction and provide professional customer support
Assist users with pre-sales, general inquiries, and technical support issues via phone and email
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Able to identify when the issue should be re-assigned to another department or more senior representative
Collaborate with other specialists to solve or properly close help tickets
Listen to the customer’s unique situation and acknowledge their needs
Go beyond the customer’s service expectations so they will remember and share their great experience
Keep records of customer interactions, comments, and complaints, and in line with internal procedures.
REQUIREMENTS:
Native/fluent in Danish, both oral and written. Fluent in English
Excellent writing and verbal communication skills to simplify technical language for non-technical users
Resourceful and stress resilient personality that can adapt and remain calm in all situations
Ability to meet tight deadlines with minimum supervision in a timely manner
Ability to work independently, while being a team player at the same time
Customer oriented role experience will be considered as an advantage.
BENEFITS:
Excellent remuneration package based on experience, skills and performance
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential
Private Health insurance
Meal allowance
Monday – Friday in rotational shifts between 9.30am and 9pm
Relocation package and assistance
This position can be done remote (within Romania), hybrid or office based.
Salary: 6677 Ron net per month
Meal allowance 25 Ron per day
Private healthcare – Regina Maria
Performance bonus
2x per year company bonus, starting with 30% of the month salary – growing to 50% (after 1 year in the company)
Relocation package (people who receives relocation support need to relocate to Cluj Romania)
Paid flight (in advance)
2 weeks accommodation on arrival (hotel)
Airport pick-up
Dedicated relocation team( support with finding an apartment, opening a bank account, CNP)
1000 euro net relocation support – 600 Euro after 2 weeks in the company / 400 Euro after 3 months
