Webseite: personalbuero-u-herrmann.de
Branchen:
IT & Programmierung
Kundenservice
Projektmanagement
Vertrieb
Customer Engagement Manager (m,f) Dutch
DUTIES AND RESPONSIBILITIES:
- Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
- Facilitate service kick off for customers
- Ensure periodic service reviews to track the service quality across a range of customers
- Contribute to onboarding/transition projects
- Contribute to the overall service/project delivery
- Support in de-escalations of critical customer situations
- Support critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise
- Cloud Services Customer Office teams and SAP Product Support
- Execute technical feasibility studies/solution reviews (if applicable)
- Contribute to customer release and maintenance activities
- Support customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud
- Services scope of engagement
- Execute and support problem management and continuous improvement
- Support customer satisfaction surveys
- Review SLA service credit cases
- Support commercial change requests
- Contribute to the liaison with different SAP stakeholders, esp. (Digital)
- Stay involved in the accounts to ensure success and integration of the customer
- Review account status and analyze if account needs to be transitioned to another team.
REQUIREMENTS:
- Native/fluent in Dutch, both oral and written. Fluent in English. Fluency in any additional local languages is considered as an advantage
- Engineering graduate with a minimum of 4+ years‘ work experience in customer facing role (consulting, IT services etc.)
- Excellent customer focus and communication skills
- Excellent networking/relationship-building skills
- Results-driven and self-organized with great decision making skills
- Strong knowledge of IT Service Management, SAP Basis and SAP Application
- Hands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers
- Cloud architecture and IT technical infrastructure know-how
- Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)
- Understanding of escalation handling and procedures
- Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is considered a plus
- Experience in working with cross-cultural and cross-functional teams/individuals.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential.
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