Webseite: www.personalbuero-u-herrmann.de
Branchen:
Andere
Beratung
Kundenservice
Support
Customer Advisor (m,f ) Electronic Devices: German
Start: 31st May and 21st June
Shift: Mon-Sun / 9.00-00.00 – for start in May
Shift: Mon-Fri / 09.00 – 21:00 – for start in June
DUTIES AND RESPONSIBILITIES:
- Handle all incoming contacts from customers through various channels (phone, email and chat)
- Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
- Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
- Make sure that great levels of client service is delivered at all times and ensure a positive experience.
REQUIREMENTS:
- C1 level of German language, both oral and written
- Passionate about customers and customer service
- Problem-solving skills
- Upbeat and positive attitude
- Ability to cover night shifts on rotation with colleagues
- Ability to identify, apply and explain your product and/or service expertise with clarity.
- WFH requirement: Dedicated space for WFH office
• Internet requirements: Speedtest needed Only Fixed internet connections is allowed with the minimum Upload speed of 1.5 Mbps / 20Mbps Upload. Desktops should be connected with eathernet cables with the Internet box
OFFER:
- Excellent remuneration package
- Private medical insurance
- Unlimited contract
- Salary: 1200 EUR / month +
- 10% monthly performance bonus
- Monthly language bonus for German 50€ for remote+
- 500€ anniversary bonus
