IT & Programmierung
Junior SAP Customer Engagement Specialist (m,f) German or Italian
DUTIES AND RESPONSIBILITIES:
- Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
- Contributing to onboarding/transitioning customers to SAP Enterprise Cloud Services
- Orchestrating the overall service/project delivery according to planned scope, budget, and milestones
- Supporting in de-escalations of critical customer situations
- Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP
- Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
- Contributing to customer release and maintenance activities
- Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise
- Executing and supporting problem management and continuous improvement
- Contributing to the liaison with different SAP stakeholders, to ensure customer success
- Supporting in reviewing account status and analysing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
- Systematic and faster onboarding of associates.
- Native/fluent in German or Italian, both oral and written. Fluent in English (at least B2 level)
- 3+ years’ experience with multi-national software/IT organizations.
- 3+ years of S/4HANA & HANA database hands on experience is required
- 2+ Cloud hands on experience is desirable
- Good hands-on experience in SAP Basis area (architecture, performance tuning etc.)
- Good understanding & hands-on experience required in HANA database.
- Knowledge about SAP Upgrade & Migration (OS/DB) process is required.
- Experience in SaaS product integration with SAP Landscape will be considered as an advantage
- Degree in IT, Computer sciences or related field will be considered as an advantage
- Ability to work independently, while being team player at the same time
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Analytical mindset with great critical thinking skills and attention to detail.
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.
- Health and Life insurance
- Meal allowance.
Gib bei deiner Bewerbung gerne an, dass du von der GetRemote Jobbörse kommst. So werden noch mehr remote Unternehmen ihre offenen Stellen hier teilen.
Um sich für diesen Job zu bewerben, sende deine Unterlagen per E-Mail an firstname.lastname@example.org