Webseite: personalbuero-u-herrmann.de
Branchen:
IT & Programmierung
Kundenservice
Support

Junior SAP Customer Engagement Specialist (m,f) German or Italian

DUTIES AND RESPONSIBILITIES:

  • Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
  • Contributing to onboarding/transitioning customers to SAP Enterprise Cloud Services
  • Orchestrating the overall service/project delivery according to planned scope, budget, and milestones
  • Supporting in de-escalations of critical customer situations
  • Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP
  • Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
  • Contributing to customer release and maintenance activities
  • Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise
  • Executing and supporting problem management and continuous improvement
  • Contributing to the liaison with different SAP stakeholders, to ensure customer success
  • Supporting in reviewing account status and analysing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
  • Systematic and faster onboarding of associates.

 

REQUIREMENTS:

  • Native/fluent in German or Italian, both oral and written. Fluent in English (at least B2 level)
  • 3+ years’ experience with multi-national software/IT organizations.
  • 3+ years of S/4HANA & HANA database hands on experience is required
  • 2+ Cloud hands on experience is desirable
  • Good hands-on experience in SAP Basis area (architecture, performance tuning etc.)
  • Good understanding & hands-on experience required in HANA database.
  • Knowledge about SAP Upgrade & Migration (OS/DB) process is required.
  • Experience in SaaS product integration with SAP Landscape will be considered as an advantage
  • Degree in IT, Computer sciences or related field will be considered as an advantage
  • Ability to work independently, while being team player at the same time
  • Ability to meet tight deadlines with minimum supervision and in timely manner
  • Analytical mindset with great critical thinking skills and attention to detail.

 

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential.
  • Health and Life insurance
  • Meal allowance.

 

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Um sich für diesen Job zu bewerben, sende deine Unterlagen per E-Mail an personalbuero.u.herrmann@gmx.de